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Leonard DuCharme

Imagine this. You’re one of the world’s largest banks having thousands of branch offices scattered around the globe, and you’ve got a huge problem. Individual loan officers (thousands of them) are making ad hoc edits to loan agreements totaling billions of dollars. In some cases, the edits are designed to make customers happy. In other instances, the edits are based on collusion between your own employees and supposed customers for the purpose of bilking the bank.


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