HotDocs Corporation is committed to excellent technical support for its products. Our technical support experts are available to Maintenance and Support customers Mon-Fri, excluding major holidays. You can purchase a Maintenance and Support plan by contacting your HotDocs Sales Representative, your authorized HotDocs Reseller, or by calling (800) 500-3627.
HotDocs Corporation also offers free support for the proper installation of new HotDocs software on supported platforms for 6 months after initial purchase or upgrade.
For Support in North America:
Tel: 800.828.8328 (U.S.)
9am to 8pm (EST)
For support in the EU and rest of the world:
Tel: +44 131 220 9027
9am to 5pm (GMT)
If you need assistance with template development, integration with other applications, older versions* of HotDocs (HotDocs 2006 and below), or if you do not have a Maintenance and Support plan, our Consultants are available on a per-incident fee basis. Please refer to our Services page for more information.
The following support resources are available at no charge to all customers:
The HotDocs Wiki: A HotDocs support encyclopedia, containing information about installation, configuration, deployment, and development, with regular contributions and updates from HotDocs developers, technicians, partners, and power users. The HotDocs Wiki has replaced the HotDocs Knowledge Base. Any information on the Knowledge Base can now be found on the HotDocs Wiki.
The HotDocs Forum: An interactive community where customers can post questions and get answers from HotDocs developers, technicians, partners, and power users.
HotDocs Documentation: Access product documentation, including the HotDocs installation guide, tutorials, and printable help files.