| Welcome – Steve Spratt, HotDocs | Download |
| HotDocs Global Services Updates – Graham Penman, HotDocs | Download |
| Managing the Customer Experience – Keynote Address from Paul Oravan, Satmetrix | Download |
| Integrating HotDocs with other technologies – Roy Russell, Ascertus | Download |
| HotDocs Roadmap – Scott Leckie, HotDocs | Download |
| HotDocs Hub – Nigel Richards, HotDocs | Download |
| Client Case Study – Gordon Lyall, Royal Bank of Scotland | Download |
| Client Update – Debbie Beck, Norfolk County Council | Download |