For XL, HotDocs was used to transform the issuance of insurance policies. Prior to HotDocs, the policy issuing process was very much a manual process with extensive typing and substantial repetition of key items, such as client names and policy numbers. This was time consuming and also meant a lack of consistency and high error rate.

Via the implementation of HotDocs, policy libraries were established with templates for base policies and their associated endorsements. This was also a benefit for non-policy issuance staff as they could access these documents as a reference without having the ability to amend them, thus the integrity of the documents was protected.

Policy drafting became a shorter, more consistent process which eliminated substantial backlog and improved the quality and accuracy of the end product. Costs were saved not only due to the faster policy issuance time but also due to reduced demand for expensive paper for printing policies – these were subsequently sent as PDF documents, rather than hard copies, to clients.


A HotDocs library was created for each department, grouping the various policies with their endorsements. Documents were brought into line with company standards (font, header / footer, page layout) as they were automated.

New policy issuing procedures which centered on using the HotDocs system were established and documented and end-users were given training according to their needs. In each department this has resulted in faster and more accurate production of documents. Drafting is now completed from the template library rather than by hand, thereby allowing several team members to expand their roles in other ways.


“HotDocs provided us with an improved policy issuance system, which eliminated past backlog, and provided accurate and timely policies, thus improving customer service. The library also ensured the integrity of our policy documents was protected.”– Rachel Thomson, Technical Underwriting, Segment Product Management

About XL Insurance

XL Group is a financial services company specializing in property and casualty insurance with approximately 3,600 employees, $6.7 billion in revenue, and offices in North and South America, Europe, Asia, Africa, and Australia.