HotDocs Customer Satisfaction Well Above Industry Norms

Microsoft Partner Network Customer Satisfaction Survey shows HotDocs to be an elite software developer and vendor.

Lindon, UT and Edinburgh, Scotland – HotDocs, the global leader in document generation technology, has recently received results of its 2014 Microsoft Partner Network Customer Satisfaction Survey, which measures six key performance indicators: Recommend, Satisfaction, Quality of Products, Value Received, Ability to Meet Your Needs, and Technical Competency of Staff. The survey shows HotDocs to be well above average in four of the categories and at an elite level in the other two.

In two of the six categories, Recommend (customers would recommend the product to others) and Satisfaction, HotDocs received a perfect score, an 8% increase over the average for other Microsoft Partners in the Recommend category and a 4% advantage in the Satisfaction category. On Quality of Products, HotDocs received an 85% rating against an industry average of 70%. On Value Received, HotDocs beat the average by a full 18%, coming in at 83% against the norm of 65%. When asked if HotDocs had the Ability to Meet Your Needs, 85% of respondents said yes, a 14% improvement over the industry average. Finally, when asked about the Technical Competency of the HotDocs staff, 92% of respondents answered affirmatively, a 13% increase over the average for other Microsoft partners.

Lowell Stewart, the company’s Chief Technology Officer, commented, “We’re happy and proud of the results of this year’s Microsoft Partner survey. We have an incredible team of engineers and technical services professionals who all work hard to make sure every HotDocs customer is getting a great return on its investment. This is further evidence that our hard work is paying off.”

HotDocs has been in the news recently for having received two international business awards and being named a Gartner niche, Best-of-Breed vendor for ECM in 2013 and Cool Vendor for Content Management in 2014.

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About HotDocs

HotDocs is the recognized market leader in document generation software. Having pioneered the document generation concept (sometimes referred to as “document assembly” or “document automation”) in the mid-1980s, HotDocs now serves over 1 million users, including 60% of the legal market for document generation, 20+% of the Fortune 500, and enterprises of every type and size in 42 countries throughout the world. HotDocs Corporation is a wholly owned subsidiary of HotDocs Ltd., which is headquartered in Edinburgh, Scotland.


Leonard DuCharme
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